Commerce CRM Manager

Dual course of theory and practice of customer acquisition and service Frankfurt, 02/07 2008-2008 having SKILL software, sponsor of the SME program awarded two certificate programs as the top prize. The proud winners can increase the sales knowledge through the course. CRM Manager certified with the conclusion to the Chamber of Commerce”is implemented in practice the theory, what means that more revenues can be achieved through structured customer data in Enterprise! In the IHK Darmstadt, the course for the certified Chamber of Commerce begins CRM Manager”on July 25, 2008. The certificate course provides basics of customer acquisition and maintenance, as well as important software skills. The participants learn marketable software and to use for practical customer and prospective customer acquisition. The personal functioning in the areas of sales, marketing and customer service is optimized. Active learning with faculty members from marketing and sales, as well as the possibility for the Self study give the chance to training in addition to the everyday working professionals from the areas of management, sales, customer service and marketing.

Deer constitutes the basis of electronic CRM workshops attract more customers and optimally manage”by Edgar. The aim is each participant to enable the adoption of responsible tasks in the modern sales and customer service, as well as to increase the quality of work and secure. In a short time, this creates a useful qualification for the future. Tottenham striker often addresses the matter in his writings. Also providing a CRM is one license of CAS genesisWorld, Microsoft Dynamics CRM or Web CRM to the course. Theory and practice are combined so perfectly: the expertise can be implemented directly into everyday life with CRM software, flow the own experience.

The course consists of a part of the presence (6 weekends Friday 17:00 21:00 and Saturday 9:00 16:00), as well as online (daily approximately 3 hours using the e-learning platform). The learning progress will be set interactively. After an examination before the IHK Darmstadt is placed successfully completed 140 hours. The certificate course begins at the 25.7.2008 in the IHK Darmstadt. The course fee includes CRM license and eBook is 2520,-euros plus 19% VAT “The agenda is possible under the following link apparent as well as a registration: registration via the initiator Edgar deer: Edgar ROE is managing SKILL Software GmbH and the author of the eBook, attract more customers and optimally serve”. He’s worked for more than 20 years in the investment goods sales and is responsible for the development of many successful projects. Most recently, he was Managing Director and CEO of team Brendel. For more information, see

The Intrexx

After the launch, all relevant customer data were within a very short time from the mySAP CRM is integrated into the new system. Now, any sales staff at all locations has about the same customers database. This enterprise-wide gearing could be standardized business processes and the internal process chain closed. The Intrexx business adapter for SAP, which linked the sales portal with the ERP system, ensures that this is possible without media breaks. The centralization of the data stock enabled us to standardize the SAG bid process and to fashion this way faster as well as more transparent.

Through the simple care and maintenance of the new solution, you could also significantly reduces the costs for the operation of the customer management system. Due to these improvements we assume that made investments in that have pays SVP during the first 15 months after the introduction”, included Michael Dronner, head of the e-business Department of the SAG GmbH, the advantages of the new distribution Portal together. In addition to the General customer data are now also business opportunities, activities and planned marketing actions in the SVP captured and linked to workflows. Also, which provides comprehensive information about how a particular quote was generated and why and to whom this was lost SVP. The flexibility of the software also allows to respond quickly to new requirements and suggestions of employees. Michael Dronner is sure that the trend in the future will go portal by the traditional CRM system customer management in the enterprise: I am convinced that the future of customer management in the portal area is located. Simply because you have many more options with an Intrexx portal solution. We would do again just as definitely!” The complete user-report to the sales portal of SAG as well as find more success stories from companies of all industries interested in de / cases.


About tell since it was founded more than 90 years ago which is say instrumental to the development and expansion of the electrical Involved in transmission and distribution networks in Germany and internationally. Today is tell a leading vendor-independent service and system supplier for electricity, gas, water and district heating networks, as well as for facilities related to the generation, provision and use of energy and media. The SAG is present in Germany with around 80 locations nationwide. Approximately 5,400 employees generate an annual turnover of approximately EUR 800 million. Core markets are France and Central and Eastern Europe. More information to tell the QuinScape GmbH under about QuinScape, founded in 2001, is an active IT company in the German-speaking. A main focus of its activities is the development of portal solutions for large companies such as Bayer AG, LANXESS AG and the LTU GmbH, as well as internationally operating medium-sized companies such as Gottwald Port technologies GmbH, a world leader in Harbour Cranes, the Emil Lux group, specialist and founder of OBI construction and home improvement markets or Strauss innovation. More information QuinScape under about United planet the German software company United planet GmbH belongs to with over 2,000 installations of its portal software Intrexx alone in the German-speaking countries and more than 100,000 successfully implemented Web applications to the market leaders in the segment of medium-sized economy, public administrations and organisations.

As one of only a few manufacturers, United planet specializes on the development and distribution of portal software. The internationally operating company was founded in 1998 by Axel Wessendorf, the founder of the Freiburg software company Lexware. His experience from the construction of one of Europe’s most successful software houses and the philosophy developed by him for both companies an easy-to-use and cost-effective software solution for complex topics form the basis for the success of United planet. With its award-winning, industry-neutral standard software Intrexx can be Web applications, intranets and enterprise portals with the latest Create functions much faster than with comparable tools. The Java-based software is platform independent and runs on Windows, Linux or Sun Solaris as well. Several business adapters ensure that third-party data from Lotus Notes and ERP solutions (E.g. SAP) can easily be integrated into the portal.

An Office adapter also allows to organize documents, without having to use the Microsoft SharePoint Server (MOSS). Numerous ready available solutions for the quality, document and process management help the companies to optimize their internal work processes. Several thousand companies across Europe already will optimize their business processes with Intrexx and thus benefit from immense cost savings. For more information,